+353 1 6272768

Response Times

1Emergency: 24 Hour Target

Emergency repairs are ones that may enhance the risk of immediate injury to people or major damage to property.

  • Gas Leak
  • Water Leak
  • Loss of mains water or electricity
  • Flooding or burst pipes
  • Raw sewerage
  • Fire
  • Break-in
  • Total loss of heating (Autumn/Winter)
  • Serious electrical fault
  • Anything else with potential to endanger safety of occupants or neighbors

2Urgent: 3-5 Working Days

Urgent Repairs are those where the comfort or convenience of the tenant has been compromised as a result of the issue.

  • Loss of heating
  • Roof leak
  • Appliance fault
  • Alarm fault
  • Plumbing faults
  • General electrical faults
  • Pest control

3Routine: 5-10 Working Days

Routine repairs are faults that do not cause any immediate danger or seriously interfere with the comfort or convenience of the tenant, such as:

  • Minor joinery repairs
  • Tiling
  • Aids & adaptations
  • Fencing, walls or gardening
  • Doorbells

4Planned: 30 Working Days

Planned maintenance refers to home improvements or other necessary but non-urgent works, such as:

  • Painting
  • General requests
  • Furniture removal
  • Windows

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Letting Fee Information

The asking rent does not include letting fees. Our standard administration fee (which covers general administration and preparation of paperwork) is £xxx (£xxx+VAT). A security deposit, usually equivalent to six weeks rent, is also payable.

Depending on your circumstances and the property you select, one or more of the following may also be charged to you upfront;

Fees may be charged on a per person or per property basis, please call us on 0035316272768