Response Times

Emergency repairs are ones that may enhance the risk of immediate injury to people or major damage to property.

• Gas Leak
• Water Leak
• Loss of mains water or electricity
• Flooding or burst pipes
• Raw sewerage
• Fire
• Break-in
• Total loss of heating (Autumn/Winter)
• Serious electrical fault
• Anything else with potential to endanger safety of occupants or neighbors

Urgent Repairs are those where the comfort or convenience of the tenant has been compromised as a result of the issue.

• Loss of heating
• Roof leak
• Appliance fault
• Alarm fault
• Plumbing faults
• General electrical faults
• Pest control

Routine repairs are faults that do not cause any immediate danger or seriously interfere with the comfort or convenience of the tenant, such as:

• Minor joinery repairs
• Tiling
• Aids & adaptations
• Fencing, walls or gardening
• Doorbells

Planned maintenance refers to home improvements or other necessary but non-urgent works, such as:

• Painting
• General requests
• Furniture removal
• Windows