1Is My Repair Urgent?

An urgent repair affects safety, essential services, or the habitability of your home. If your issue falls under any of the categories below, report it immediately.

Health and Safety Hazards

Gas leaks or strong gas odors

Electrical faults causing shocks or sparks.

Structural damage posing a risk of collapse.

Loss of Essential Services

No heating during cold weather.
No hot water or running water.
Complete power outage (not due to an external issue).

Water Damage or Leaks

Serious leaks causing flooding or structural risk.
Burst pipes or blocked drains affecting sanitation.

Fire Hazards

Non-functioning smoke alarms or carbon monoxide detectors.
Chimney blockages or faulty stoves causing smoke buildup.

Security Issues

Broken windows or doors leaving the property unsecured.
Malfunctioning locks on external doors or windows.

2Steps to Take for Urgent Repairs

Report the issue immediately via our maintenance portal and/or contact your property manager directly.

Provide a detailed description of the issue with supporting photos or videos.

Follow safety precautions, such as turning off the gas supply in case of a leak.

For major emergencies outside office hours, contact our emergency line:
+353872331757 or +353871651492.

Monday - Friday: 6 PM - 9 AM

Saturday - Sunday & Public Holidays: 24 hours

3Non-Urgent Repairs

If the issue does not impact safety or essential services, it may not be classified as non-urgent. Examples include:

Minor cosmetic issues (e.g., peeling paint, small cracks)
Non-essential appliances (e.g., a broken dishwasher)

These can be reported via our maintenance portal at your convenience.

4Troubleshooting Guide

Before submitting a request, try these quick fixes:

1. Heating Not Working

Check the thermostat settings.
Ensure the boiler is switched on and functioning.
Check fuse box for tripped switches.

2. Power Outage

Check the fuse box for tripped switches.
Confirm with neighbours if it's a wider outage.

3. Leaking Tap

Tighten the valve gently.
If the leak persists, report it via our maintenance portal

Blocked Sink

Use a plunger for minor blockages.
Avoid pouring grease or solid items down the drain.

Broken Light Bulb

Turn off power before replacing the bulb.
Report faulty fittings if the issue continues.

5How to Report Maintenance Issues

To ensure a swift resolution, follow these steps when reporting maintenance:

Our Online Maintenance Portal – The Easy Way to Report Repairs

1. Visit Our Website: Go to houselet.fixflo.com on any device.

2. Describe the Issue: Provide location, details, and any relevant context.

3. Upload Supporting Media: Attach photos/videos for faster resolution.

4. Review Our Portals Suggestions: You may find a quick fix without needing a visit.

5. Submit the Request: Your Property Manager will receive it immediately.

Why Use Our Maintenance Portal?

Available 24/7 – no app download required.
Easy communication with Property Managers and tradespeople.
Helps speed up repair times with clear issue reporting.

6Emergency Contact Information

Our emergency contact number should not be used for routine calls. It is strictly for extraordinary circumstances such as:

Major water leaks
Serious mechanical or electrical faults
Fire alarm faults
Security hazards

Emergency Line: +353872331757 or +353871651492.

Availability: