Response Times

1Emergency: 24 Hour Target

Emergency repairs are ones that may enhance the risk of immediate injury to people or major damage to property.

  • Gas Leak
  • Water Leak
  • Loss of mains water or electricity
  • Flooding or burst pipes
  • Raw sewerage
  • Fire
  • Break-in
  • Total loss of heating (Autumn/Winter)
  • Serious electrical fault
  • Anything else with potential to endanger safety of occupants or neighbors

2Urgent: 3-5 Working Days

Urgent Repairs are those where the comfort or convenience of the tenant has been compromised as a result of the issue.

  • Loss of heating
  • Roof leak
  • Appliance fault
  • Alarm fault
  • Plumbing faults
  • General electrical faults
  • Pest control

3Routine: 5-10 Working Days

Routine repairs are faults that do not cause any immediate danger or seriously interfere with the comfort or convenience of the tenant, such as:

  • Minor joinery repairs
  • Tiling
  • Aids & adaptations
  • Fencing, walls or gardening
  • Doorbells

4Planned: 30 Working Days

Planned maintenance refers to home improvements or other necessary but non-urgent works, such as:

  • Painting
  • General requests
  • Furniture removal
  • Windows

Want to report a issue with your property?

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Application Process

To apply for this property please complete the viewing request form.


Please be advised that due to COVID-19 restrictions, physical viewings are limited. During Level 5 we are conducting video meetings where you will have the opportunity to discuss the Virtual Property Tour in more detail. Due to the high volume of enquiries, we can only respond to successful applicants.


For more information on the renting process please see


We look forward to hearing from you!