Our Tenancy Guide

Welcome to your new home

Thank you for choosing HouseLet as your letting agent. We look forward to managing your tenancy on behalf of your landlord

What you can Expect from our expert team is as follows

Repairs & Maintenance

  • If there is a fault that falls outside of your responsibilities please log an issue via LINK
  • Please note that all maintenance issues MUST be logged here so that they can processed
  • Please ensure that the issue is our responsibility prior to logging it. For example:
    • A water mains issue should be logged with the Local Authority
    • An issue with the common area should be logged with your Block Management company

Useful numbers to have are as follows:

  • Bord Gais
  • Irish Water

General Tips prior to Reporting

  • IF there is a leak or blockage first try and find the source of it, it could even be the neighbours.
  • If there is an isolated electrical issue check the fuse box to see if it has tripped or do lightbulbs need changing
  • If the radiators aren’t heating try to bleed them first
  • If there is a power cut find out if the neighbours have been affected and whether there is a helpline to call
  • If the washing machine has stopped spinning try and use lighter loads
  • If washing machine is gathering dirt put it on a boiling wash and try using white vinegar on a cycle
  • If shower tray or sink is holding water try drain blocker or plunger
  • Please note that in all cases we require approval from the Landlord and it can sometimes take up to five working days to get a response so please be patient. In cases of emergency we will react as deemed necessary.

Response Times

High Priority: 24-48 hours

  • Power Cut

  • Security Issue

  • Substantial Water leak

  • No hot water

  • Blocked drain

  • Gas leak

  • No heating

Medium Priority: 4-5 Working Days

  • Faulty Equipment

  • Faulty fixtures and fittings

  • Account matters

  • Pest Control

Low Priority 10-15 Working Days

  • Refurbishments

  • Cleaning

  • Lightbulb replacements

It is important to remember, that we are people just like you, so please be polite and patient and rest assured that we are dealing with your query as promptly as possible.

General Tips prior to Reporting Maintenance

  • Please consider the validity of maintenance call out before registering it as tenants will be charged for unnecessary call out. To avoid this from happening we have compiled some tips for your perusal:
    • IF there is a leak first try and find the source of it, it may be your neighbours.
    • If your sink or bath isn’t draining, try filling it up halfway with water and using a plunger.
    • If there is an isolated electrical issue check the fuse box to see if it has tripped and it may be one appliance such as a toaster causing it to trip.
    • If the radiators aren’t heating try to bleed them first.
    • If there is a power cut find out if the neighbours have been affected and whether there is a helpline to call.
    • If the washing machine has stopped spinning try and use lighter loads.
    • If washing machine is gathering dirt put it on a boil wash with machine cleaner or white vinegar.
    • If shower tray or sink is holding water try drain blocker or a plunger.
    • Please note that in all cases we require approval from the Landlord and it can sometimes take up to five working days to get a response so please be patient. In cases of emergency please contact us on 0871651492 and we will react as deemed necessary.
  • Please don’t do the following:
    • Let the oil run out.
    • Put baby wipes down the toilet.
    • Block ventilation ducts.
    • Pour oil down the sink.
    • Park cars on the lawn.

During your Tenancy

  • The Basics
    • Set up a house account and pay rent each month from this account.
    • Nominate one point of contact for your property manager.
    • Test smoke and carbon monoxide monitors in the home.
    • Keep the property clean.
    • Report all faults in a timely manner via our website.
    • Maintain grounds and keep them clear of rubbish.
    • Forward any old post to your agent’s office.
    • Notify your agent if you foresee any issue with payment of rent.
    • Notify your agent if your contact details have changed.
    • Notify your agent of any changes you wish to make to the property.
    • Your tenancy agreement stipulates that there is no smoking within your property. As smoking is in breach of your tenancy agreement you may be subject to additional charges for cleaning or redecorating.
    • Always be polite and patient and we will return the favour.

Ending your Tenancy

  • So, your moving onto greener pastures? In this case we want to be able to return your deposit to you swiftly and in full. For this process to be as seamless as possible we have put together some boxes for you to tick:
    • Send us an official notice of termination giving us the required notice.
    • Check through the photographic inventory noting any changes and why.
    • If furniture has been put in storage put everything back as it was when rented.
    • Please ensure that the property is left clean and tidy and as you found it. Generally, the main problem areas are bathrooms and kitchen appliances such as fridges and ovens.
    • Remove any unwanted rubbish, even from the attic, shed and under the stairs.
    • Cancel your bin account and leave bins out for collection.
    • Close other TV, phone or internet services prior to vacating.
    • Ensure hot water tanks are turned off but DO NOT turn off main power switch.
    • Make sure your rent is paid up to date.
    • Have your post redirected to your new address.
    • Drop the keys into HouseLet’s office.
  • It has been a pleasure doing business with you and we wish you all the best in your new home.
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For more information on any of our professional property letting and property management services, get in contact with our offices today