Our Tenancy Guide

Welcome to your new home

Thank you for choosing HouseLet as your letting agent. We look forward to managing your tenancy on behalf of your landlord

What you can Expect from our expert team is as follows

Repairs & Maintenance

  • If there is a fault that falls outside of your responsibilities please log an issue via LINK
  • Please note that all maintenance issues MUST be logged here so that they can processed
  • Please ensure that the issue is our responsibility prior to logging it. For example:
    • A water mains issue should be logged with the Local Authority
    • An issue with the common area should be logged with your Block Management company

Useful numbers to have are as follows:

  • Bord Gais
  • Irish Water

General Tips prior to Reporting

  • IF there is a leak or blockage first try and find the source of it, it could even be the neighbours.
  • If there is an isolated electrical issue check the fuse box to see if it has tripped or do lightbulbs need changing
  • If the radiators aren’t heating try to bleed them first
  • If there is a power cut find out if the neighbours have been affected and whether there is a helpline to call
  • If the washing machine has stopped spinning try and use lighter loads
  • If washing machine is gathering dirt put it on a boiling wash and try using white vinegar on a cycle
  • If shower tray or sink is holding water try drain blocker or plunger
  • Please note that in all cases we require approval from the Landlord and it can sometimes take up to five working days to get a response so please be patient. In cases of emergency we will react as deemed necessary.

Response Times

High Priority: 24-48 hours

  • Power Cut

  • Security Issue

  • Substantial Water leak

  • No hot water

  • Blocked drain

  • Gas leak

  • No heating

Medium Priority: 4-5 Working Days

  • Faulty Equipment

  • Faulty fixtures and fittings

  • Account matters

  • Pest Control

Low Priority 10-15 Working Days

  • Refurbishments

  • Cleaning

  • Lightbulb replacements

Please note that in all cases we require approval from the Landlord and it can sometimes take up to five working days to get a response so please be patient. In cases of emergency we will react as deemed necessary.

The Basics

  • Nominate one point of contact for your property manager
  • Keep the property clean
  • Report all faults in a timely manner via our website
  • Maintain grounds and keep them clear of rubbish
  • Test smoke and carbon monoxide monitors in the home
  • Forward any old post to your agents office
  • Notify your agent if you foresee any issue with payment of rent
  • Notify your agent if your contact details have changed
  • Notify your agent of any changes you wish to make to the property#
  • Your tenancy agreement stipulates that there is no smoking within your property. As smoking is in breach of your tenancy agreement you may be subject to additional charges for cleaning or redecorating
  • Your rent is to be paid via standing order

In the case of an emergency please contact your designated Property Manager

We look forward to working with you

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For more information on any of our professional property letting and property management services, get in contact with our offices today
Call: 016272768